FAQs

1. Who is Zaai.me?

Zaai.me is an online shopping platform specializing in the sale of incense and bakhoor burners. We offer a wide range of modern and traditional burners to enhance your aromatic experience.

2. What products does Zaai.me offer?

We offer a variety of incense burners, including modern designs and traditional styles. Our flagship product is the Zaai Z1 comb, an electric, rechargeable, multipurpose incense burner that comes with a comb feature. It's perfect for use at home, in the car, in the office, or while on the go.

3. What are the features of the Zaai Z1 comb?

The Zaai Z1 comb is a versatile incense burner that can also be used as a comb. It's electric and rechargeable, making it convenient for various settings. Whether you're at home, in your car, or at work, the Zaai Z1 comb enhances your aromatic experience while doubling as a practical grooming tool.

4. What are the delivery options available at Zaai.me?

We offer delivery across the GCC (Gulf Cooperation Council) countries. For deliveries within the UAE, the estimated delivery time is 1-2 days. For deliveries outside the UAE, including other GCC countries, the estimated delivery time is 3-7 days.

5. Can I track my order?

Yes, you can track your order once it has been shipped. We provide tracking information so you can monitor the status of your delivery.

6. What payment methods does Zaai.me accept?

We accept various payment methods, including credit/debit cards, PayPal, and other secure online payment options. Cash on delivery (COD) is also available in select regions.

7. How can I contact Zaai.me for support?

If you have any questions or need assistance, you can reach out to our customer support team via email at info@zaai.me or through our contact form on the website. We're here to help you with any queries you may have.

8. Is shopping on Zaai.me secure?

Absolutely. We prioritize the security of our customers' personal and payment information. Our website is encrypted to ensure a safe and secure shopping experience for all our users.

9. Are the incense and bakhoor sold on Zaai.me authentic?

Yes, we take pride in offering only genuine and high-quality products. Our incense and bakhoor are sourced from trusted suppliers who uphold strict quality standards.

10. Do you offer bulk discounts for larger orders?

Yes, we provide discounts for bulk orders. If you're interested in purchasing a large quantity of products, please contact our customer support team, and we'll be happy to assist you with pricing and arrangements.

11. What is the lifespan of the rechargeable battery in the Zaai Z1 comb?

The rechargeable battery in the Zaai Z1 comb is designed to last for an extended period, providing hours of continuous use. The exact lifespan may vary depending on usage patterns and charging habits.

12. Are there any special care instructions for the incense burners?

We recommend following the care instructions provided with your incense burner to ensure its longevity and optimal performance. Generally, keeping the burner clean and free from debris will help maintain its functionality.

13. How can I stay updated on new product releases and promotions?

To stay informed about the latest news, product releases, and exclusive promotions, we encourage you to sign up for our newsletter and follow us on social media. This way, you'll never miss out on exciting updates from Zaai.me!

14. What should I do if my order arrives damaged or incomplete?

If your order arrives damaged or is missing items, please contact our customer support team immediately. We will work quickly to resolve the issue and ensure that you receive a replacement or refund for any affected items.

15. Are there any additional fees for international orders, such as customs duties or taxes?

Customers are responsible for any applicable customs duties, taxes, or import fees associated with international orders. These fees are determined by the destination country's customs regulations and are not included in the total price at checkout.

16. How can I provide feedback or share my experience with Zaai.me?

We always appreciate hearing from our customers! You can leave a review on our website for any products you've purchased, or you can reach out to us directly via email or social media to share your feedback. Your input helps us continually improve our products and services

     If you have any further questions or concerns, don't hesitate to reach out to us. We're committed to providing you with the best shopping experience possible at Zaai.me!